Buyer Support
Frequently Asked Questions
Key information about sampling, customization, MOQ, production, shipping and retail stock.
FAQ Category
Customization
Are there color limits for embroidery or printing?+
Limits depend on the selected technique. We review the artwork and recommend the most reliable production method.
Can you create vintage washed and distressed effects?+
Yes. Washed cotton, pigment washing, distressing and worn-in finishes can be developed through sampling.
Can labels, closures and packaging be customized?+
Yes. Woven labels, printed seam tape, leather straps, metal hardware, hang tags, bags and cartons can be customized.
FAQ Category
Factory & Sampling
What is your minimum order quantity?+
MOQ depends on the construction, material and decoration. Standard custom programs commonly start from 100 pieces per color.
How long does sampling take?+
A standard sample normally takes 7-10 days after artwork, materials and specifications are confirmed.
Can you develop a completely new cap shape?+
Yes. Pattern development is available when reference samples, measurements or technical drawings are provided.
FAQ Category
Pricing & Lead Time
Do larger quantities receive better pricing?+
Yes. Pricing is calculated according to quantity, construction, fabric, decoration and packing requirements.
What is the normal bulk production lead time?+
Standard production is commonly 25-45 days after sample approval and deposit, depending on order complexity and capacity.
Is the sample fee refundable?+
Sample fee policies depend on the project and order volume. Your quotation will state whether a credit is available.
FAQ Category
Retail Stock
How quickly can stock products ship?+
Available stock can usually be prepared within several working days after payment and address confirmation.
Can I mix colors in a small stock order?+
Mixed-color orders may be available for selected stock styles. Confirm current inventory before payment.
FAQ Category
Shipping & Compliance
Do you support air and sea shipping?+
Yes. Orders can be shipped by courier, air freight or sea freight according to volume, timing and destination.
Can you provide customs clearance documents?+
Commercial invoices, packing lists and available product or material documentation can be prepared for shipment.
Can you provide factory audit or material certificates?+
Available audit reports and material certificates can be shared where they apply to the factory, supplier and product.