Buyer Support

Frequently Asked Questions

Key information about sampling, customization, MOQ, production, shipping and retail stock.

FAQ Category

Customization

Are there color limits for embroidery or printing?+

Limits depend on the selected technique. We review the artwork and recommend the most reliable production method.

Can you create vintage washed and distressed effects?+

Yes. Washed cotton, pigment washing, distressing and worn-in finishes can be developed through sampling.

Can labels, closures and packaging be customized?+

Yes. Woven labels, printed seam tape, leather straps, metal hardware, hang tags, bags and cartons can be customized.

FAQ Category

Factory & Sampling

What is your minimum order quantity?+

MOQ depends on the construction, material and decoration. Standard custom programs commonly start from 100 pieces per color.

How long does sampling take?+

A standard sample normally takes 7-10 days after artwork, materials and specifications are confirmed.

Can you develop a completely new cap shape?+

Yes. Pattern development is available when reference samples, measurements or technical drawings are provided.

FAQ Category

Pricing & Lead Time

Do larger quantities receive better pricing?+

Yes. Pricing is calculated according to quantity, construction, fabric, decoration and packing requirements.

What is the normal bulk production lead time?+

Standard production is commonly 25-45 days after sample approval and deposit, depending on order complexity and capacity.

Is the sample fee refundable?+

Sample fee policies depend on the project and order volume. Your quotation will state whether a credit is available.

FAQ Category

Retail Stock

How quickly can stock products ship?+

Available stock can usually be prepared within several working days after payment and address confirmation.

Can I mix colors in a small stock order?+

Mixed-color orders may be available for selected stock styles. Confirm current inventory before payment.

FAQ Category

Shipping & Compliance

Do you support air and sea shipping?+

Yes. Orders can be shipped by courier, air freight or sea freight according to volume, timing and destination.

Can you provide customs clearance documents?+

Commercial invoices, packing lists and available product or material documentation can be prepared for shipment.

Can you provide factory audit or material certificates?+

Available audit reports and material certificates can be shared where they apply to the factory, supplier and product.